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As part of our FFF Accreditation Level 1 submission we undertook a survey to get feedback from budget managers about the their opinions on the Finance department. This is something that we were thinking about anyway as we have recently revamped our 'Finance Offer' which reduced the level of service we provide but introduced processes in it's place.
We wanted the survey to be short so that as many busy clincians answered it as possible, so we came up with 5 questions, the first 4 were Yes or No answers that also had a free text box for further detail and the last question was a free text box. The survey went to 358 budget managers, we received feedback from 66, so a take up rate of just over 18%. The survey went out as a survey monkey for 2 weeks.
The YES/NO questions and answers are below:
We also had fantastic feedback in the free text boxes with some really positive responses. The last question is below which we received good areas that we could improve on and it also informed us that our training wasn't being advertised as good as what it should be as poeple were asking for training that we already provide.
Although we got a lot of good feedback which is nice, it's also good to get a bit of constructive criticism which we did. Form this I produced a few things that I believe we need to think about as a senior team to futher improve our service, see below:
If you would like to hear more or if I can help you in any way please let me know!