I've been asked to review a patient's property procedure thats quite out of date with bits of it not applied by the staff. The bits of it that aren't applied leave us reimbursing patients for their lost dentures and their lost spectacles. There aren't too many instance of these and the costs arent huge - 33 last year costing just over £4k, but all of it is money that we shouldnt have to spend, so any reduction should be encouraged.
I started by looking through some of the procedures freely accessible via Google, thanks to all who wrote them, and hope you dont mind that i've borrowed them. All of them are much of a muchness, lots of patient property envelopes and signatures. It seemed fine for the more valuable items, but what do we do with the teeth and specs ?
Behind every instance of replaced dentures is a patient who possibly can't eat, risking malnutrition.
Behind every instance of missing hearing aids is a patient who might not have understood what has been explained to them, who just nods to avoid making a fuss.
Behind every instance of replaced glasses is a patient who can't see properly, isn't able to read the menus, is less confident or just left in their own world.
I couldn't find any instances of anyone who has cracked this, although there was a nursing times article that I couldn't access which looked promising.
There were suggestions of lanyards that clip to the patient for hearing aids, suggestions of a Mr Potato Head style picture to remind staff what the patient relied on.
Denture marking kits @ £45 per shot.
Nothing seemed to be really hitting the mark.
So my plea is - has anyone clamped down on the lost bits and pieces and more importantly has anyone actually made a difference in this ?
Can the ingenuity of the FFF community come up with a solution to this - so thinking caps on - the sky is the limit , all suggestions welcome.